Refund Policy

Ayurcalm.com has a simple return policy under which you can return a product received in a damaged or defective condition. However you must inform us within 48 hours of receiving the goods at support@ayurcalm.com with order reference no.

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given
below:

• Request for return is made after 48 hours of receiving the product by you
• Product is used or is not in its original condition / opened.
•  Products are returned without its original packaging with offers and freebies.
•  Product was damaged after use/opening.

Replacement is subject to availability of stock. In case a replacement cannot be made by us, we will
initiate a full refund.

It’s important that the product is sent back in its original packaging, original manufacturer tags, including
the box, manufacturer’s packaging if any, and all other items originally included with the product(s)
delivered (including any free or complimentary items).

If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number
or via email to your registered email ID. If you have received a mail from us confirming your refund
request then rest assured that we have initiated your refund request and are following up with the
financial organization for the same.

Refunds on Ayurcalm.com are based on the mode of payment used to place the order initially. Below
are the refund modes initiated by us for various payment options:-

1. Credit Card / Debit Card / Internet Banking / PAYTM /UPI
   If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order,
   your refund will be credited back to the respective credit/debit card/internet banking account provided
   at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of
   the product by us or our business partner. However, it may take up to 7-10 working days for the
   respective banks to process the refund and reflect in your credit/debit card statement or internet
   banking account. Please get in touch with your bank directly in case of any delays after the confirmation
   of refund Ayurcalm.com
2. Cash on Delivery / Cash Before Delivery
   If the order was placed using payment option as Cash on Delivery, we will refund your money through Bank Transfer. In that Case you must provide the details of your account such as account number, IFSC code and account holder name etc. through the support mail i,e. support@ayurcalm.com.
3. Gift Certificates / Gift Vouchers
   If you have used an Ayurcalm.com Gift Certificate / Gift Voucher for placing the order, refund would be provided only in the form of a fresh Ayurcalm.com Gift Certificate / Gift Voucher of the same value. The same cannot be redeemed either in cash or cheque.

Here is a timeline for refunds from the date of cancellation