FAQ

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 08:30 am to 09:00 pm IST and on Sunday’s From 09:00 am – 05:00 pm IST.

Our office address:
Ayurcalm New Kadamtala, Ramprasad Sarani, Old Plywood Complex, Cooch Behar, West Bengal- 736101, India
Our telephone number: +919932615973

Yes. The medications that you purchase at our pharmacy are of the highest quality. The Ayurvedic medications we provide are procured from world-class and well-recognised pharmaceutical companies such as Himalaya, Baidyanath, Dabur, Unjha, Multani, Kerala Ayurveda, Kairali, Kottakkal, Dhootpopeshwar and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.

In order to process your order quickly, we need the following details from you:

Your billing/shipping information
Your payment details.

Ayurcalm.com stocks a wide range of Ayurvedic medicines and other healthcare products. However, if you do not find what you need, please feel free to contact us by emailing to hello@ayurcalm.com. We will get back to you as soon as possible to let you know the availability of the requested medication/products.

You can check your current order status by simply logging into your account. This lets you track your order in real time. Alternatively, you may check the status of your order by calling our Customer Service number: +919932615973.

If you wish to cancel your order, you can send an email request to hello@ayurcalm.com. Please note that in case your order has already been charged or delivered, we cannot cancel it.

No, you cannot cancel your order once your payment has been processed.

Customer service is available by phone, at +919932615973, by email to hello@ayurcalm.com, by opening the Contact Us form on the web site.

We’ll send you a confirmation email along with tracking details, and you’ll be able to track your order status at any time by logging into your account. If the status of your order appears as “Completed”, your order has been shipped. You can also get information regarding your shipment by calling our Customer Service number: +919932615973.

Delivery times may vary depending on the delivery location as well as the type of product you order.
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If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at +919932615973 or email to help@ayurcalm.com

Your order will be delivered by EMS or Courier, depending on your pincode.

Yes, we do deliver our products to any address in India.

Yes, all product prices quoted in our website are in Indian Rupees.

Yes, Ayurcalm.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

Ayurcalm.com accepts the following forms of payment:

• Credit/debit card
• Net banking
• Cash on Delivery (COD)
• UPI

Note: Credit/debit card and net banking payments are processed via our online payment service partners.

Cash on Delivery (COD) is a payment method by which you can pay for your ordered item(s) in cash when the courier company delivers the item(s) to you at your delivery address.
Don’t own a credit/debit card? Or don’t wish to pay online? Rather than making any advance online payment, Ayurcalm’s COD option gives you the flexibility to pay the complete order amount on delivery.

Payment by COD option is easy. Just follow these simple steps:

In the website, select the products you need to purchase, add them to your cart and then in the Payment & Order Review page, select Cash on Delivery (COD) as your payment method.

Click the “Place Order” button. Once the approval is done, your order will be dispatched.

Once the courier agent delivers the order, you will have to pay him the complete order amount in cash.

Terms & Conditions for COD payment:

1. The minimum order value for payment through COD is Rs.60.
2. COD is available for orders of less than Rs. 5,000 only.
3. COD charges are in addition to the standard delivery charges.
4. Only Indian Rupee is accepted in the COD payment method.
5. Payment through credit/debit cards, DD, cheque or any other means is NOT accepted in the COD payment. COD is strictly a cash-only payment method.
   COD orders that are not confirmed will be automatically voided in 48 hours.
   Any items can be ordered through a COD transaction.
6. The COD option is available for selected locations only.
7. Please note that if your pincode is not part of the COD serviceable pincode list, then the COD option will not appear in the Payment & Order Review page.
   In a COD transaction, if you use any discount coupon, the discount will be applicable solely on item price only, excluding COD charges.
8. The original Shipping charges are not refundable except in the event of our error.
9. Do remember to quote your order ID in all of your correspondence.
   Ayurcalm reserves the right to end or make amends in the COD mode of payment at any time.

No. There are no hidden charges in any of our products.

If damaged, or wrong, please send the Order ID and a picture of the damaged or wrong item, complete with the batch number clearly visible, to hello@ayurcalm.ocm. Please indicate if you prefer a refund or a replacement.